Archive for May, 2010

Chris Taylor Reschedules June Meeting

May 29th, 2010

As I sat down to prepare for the Gungahlin Community Council (GCC) meeting I discovered Chris Taylor, Manager for Telstra Countrywide had rescheduled and will now meet with us on the 14th July.  He had originally agreed to attend the June meeting to discuss the recent newspaper articles which have been critical of Telstra’s current service. The announcement made by Alan Kerlin via the GCC Facebook page was slipped in on Monday the 24th of May.

He has accepted the invitation to the July the 14th meeting…if something else does not come up like it did for June.

If you were planing to come then you will have to wait another month to voice your dissatisfaction. I am disappointed it has been postponed, I was looking forward to meeting the man face to face to discuss the issues.

I hope this is only a one off situation but I am a bit skeptical. There are a number of planned upgrades for Crace Exchange listed on the Telstra Wholesale website and there could be more going on soon. I hope his appearance is not being timed with these upgrades to give the impression he is some sort of White Knight to our problems.

The last two documents on the Telstra Wholesale website (DSLAM Software Upgrade Planand DSLAM Backhaul Upgrade Plan) indicate some upgrades are being performed at some level but may not actually bring any change to the end user.

The Backhaul upgrade plan lists 13 entries related to Crace Exchange. The devices are listed as follows :

Exchange   DSLAM ID                  Date Complete

CRCF            QCRCFE4026S2

CRCF            QCRCFE4026S4

CRCF            QCRCFE4026S5

CRCF            QCRCFE4047S2    21-May-10

CRCF            QCRCFE4047S3    19-May-10

CRCF            QCRCFE4062M

CRCF            QCRCFE4064M

CRCF            QCRCFE4065M

CRCF            QCRCFE4072M

CRCF            QCRCFE7S2            28-May-10

CRCF            QCRCFE7S3            24-May-10

CRCF            QCRCFE7S7            26-May-10

CRCF            QCRCFE7S8

It is my opinion that the term backhaul used in for these upgrades are between the DSLAMs in Crace exchange and core network connections upstream. The reason I think this is the case is due to the device IDs not lining up with RIM/CMUX naming convention used in other Telstra Wholesale documents. Also the upgrade is for 13 devices which does not seem to align with the 75 RIM/CMUX in the area.

The Telstra documentation refers to DSLAM id, but users connected to RIM/CMUX devices don’t terminate ADSL on an exchange based DSLAM. ADSL is terminated on the RIM/CMUX itself and goes to the exchange on a shared backhaul connection. Some of the items listed have the same ID except for the last number in the sequence, this could mean each entry refers to the same device but different network interfaces or devices in the same location. I am only guessing of course but it is common for ISPs to use naming conventions based on location.

RIM/CMUX users can experience congestion on the RIM/CMUX itself as well as the backhaul between the RIM/CMUX and the exchange. It would appear neither of these parts of the infrastructure are being addressed. If they were there would be 75 entries in the document and Telstra vans everywhere.

If anyone can show their connectivity has been better over the past week then I would be interested to hear. I expect that no one really noticed any change at all.

I am still looking for more performance statistics and experiences from people affected. I am starting to gather quite a lot of information which adds weight to our argument that the service here is bad and it affects hundreds of people.