I decided to start the process of addressing the issues at Crace exchange by escalating my current support calls with my Internet Service Provider.

The first question people will ask is – did you escalate the issue with your ISP?

When dealing with an ISP Service Desk it can be difficult to have your issue pushed beyond the first call. As it was tough for me to determine the next step in the escalation path at Internode I decided to send a written letter to the person I could identify.

The Internode website outlines the roles and profiles of senior management. I decided to escalate my issue to the Manager for Carrier Relations, John Lindsay.

I sent the following letter dated the 16th September 2009 to Mr. Lindsay via registered mail. You can read my letter to Internode by clicking the link below.

Escalation Letter to Internode

I have chosen to wait and give Internode the ability to respond before I progress this issue further.

I look forward to Internode’s response.