Posts Tagged ‘ADSL’

The Word is Out

September 29th, 2009

Two important events have occurred in the last 72 hours that have brought significant attention to my site.

Posts on Whirlpool Broadband forums about this site were made late Sunday afternoon 27th September 2009 by the user Beastboy. The reference to this site was posted under an existing thread discussing Crace exchange in the Internode discussion area. The actual post and subsequent discussion can be seen here – Whirlpool Forum Discussion – Crace/ACT backhaul/congestion issue

The second event of significance occurred this evening when the post I made on The RiotACT website was made “Featured Post.” The RiotACT website is an important web resource for the ACT region and is used by numerous organisations and residents to discuss local events, issues and even burgers. The full post I made on The RiotACT can be seen here – Gungahlin’s Frustrations with the Internet

I would like to thank The RiotACT for seeing this issue as worthy of such focus.

I will update each of these posts with comments and forum replies as things progress so keep an eye out.

Escalation within Internode

September 18th, 2009

I decided to start the process of addressing the issues at Crace exchange by escalating my current support calls with my Internet Service Provider.

The first question people will ask is – did you escalate the issue with your ISP?

When dealing with an ISP Service Desk it can be difficult to have your issue pushed beyond the first call. As it was tough for me to determine the next step in the escalation path at Internode I decided to send a written letter to the person I could identify.

The Internode website outlines the roles and profiles of senior management. I decided to escalate my issue to the Manager for Carrier Relations, John Lindsay.

I sent the following letter dated the 16th September 2009 to Mr. Lindsay via registered mail. You can read my letter to Internode by clicking the link below.

Escalation Letter to Internode

I have chosen to wait and give Internode the ability to respond before I progress this issue further.

I look forward to Internode’s response.

Welcome to actbroadband.net

September 8th, 2009

This website is dedicated to addressing the ongoing Internet performance issues concerning residents of Gungahlin. I hope this site will become one of the focal points in the quest to improve Internet access performance to levels equivalent with neighboring suburbs in North Canberra.

An explanation of issues with Internet services in Gungahlin as well as some history is outlined in links on the top of this page. I have spent some time documenting the problems experienced by residents of North Canberra as well as what I have done to address the issues myself. If you always wondered how it works or why it is so slow, these pages will help.

More information will be uploaded here on a regular basis including statistics and reports when I can generate them.

I will also be using a Twitter account to track latency on a day to day basis. Follow me if you are interested in receiving information on when my site is updated.

I will also be posting all copies of correspondence I have with service providers, Politicians and other organisations.

The more people can work together the greater the chance of a result. The hope is to engage enough residents in the Gungahlin area to escalate the issue beyond what is possible by a single individual.

Please read through the site and come back often.